Shipping policy
AustraliaStandard Shipping |
2-8*Business Days |
$11 AUD
|
Rest of WorldInternational Shipping |
6-27*Business Days |
$20 AUD - 500g or less
|
*Please note: Timeframe estimates are from when the parcel is sent and are business days only.
**Remember Activewear uses a third-party tool to calculate the shipping costs for international purchases, the third-party tool considers weight, size and distance of the package when calculating shipping costs
Shipping Information
We understand the importance of receiving your order promptly, and we strive to dispatch your orders as quickly as possible. Orders placed before midday are usually shipped the same day, or the next business day. Please note that high volume periods and other factors may affect this timeframe. In rare instances, we may need to contact you before releasing your parcel. Once we have confirmed any necessary information, your parcel will be on its way.
Postage & Tracking Your Parcel
Once your order has been sent, you will be emailed a tracking number. Please check your junk mail if you have not received your tracking number within 2 business days.
If you have not received your parcel within 25 business days of your order being shipped please notify us at info@rememberactivewear.com and we will begin an investigation into the matter.
Postage times can vary depending on public holidays, weekends, location, natural disasters, pandemics, customs investigations, Australia Post investigations & other uncontrollable factors. We will try our best to ensure you receive your parcel asap.
Taxes & Duties
Postage charges do not include taxes and duties, which may be applied by customs in the country of delivery. All taxes & duties are the responsibility of the customer and are usually determined by the value of your order. If you choose not to pay taxes and duties and your order is returned to us we will refund your order minus shipping and any fees and charges your order had incurred due to this process.
Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine security checks.
Incorrect Information & Failure to Collect
In many instances, once your order has been placed no changes can be made to shipping details. Always double check your shipping address is correct before confirming your order. If you have entered incorrect shipping information please email us ASAP at info@rememberactivewear.com and we will try our best to correct the mistake.
If parcels are not collected or are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.